Return Policy and Return Form

Return Policy

We require all returns to be made within 14 days of purchase date and must include all labels and receipts. Customer receives a full refund of the purchase price of the unused and undamaged product if returned within 14 days of the invoice date. All sales are final after 14 days. Customer is responsible for shipping costs for returning products.

Warranties

All Best equipment (Kites/Boards/Bars) comes with a lifetime warranty against manufacturers defects, to take advantage of this warranty please click the following link and complete the product registration form. http://www.bestkiteboarding.com/en/issue-form/

For warranty claims please click on the following link and complete the Warranty Request Form. http://www.bestkiteboarding.com/en/warranty/


For CrazyFly board warranty please click on the following link and register your board with CrazyFly. https://www.crazyflykites.com/register/reg_board_index.php

For warranty claims please click on the following link and follow the listed steps. https://www.crazyflykites.com/files/data/CrazyFly-Limited-Warranty.pdf



To find out if your product is covered by the manufacturer’s warranty please contact Ricky Rush Kitesurfing, customers are responsible for shipping costs for the return of the product.

Lesson Cancellations

We require 24 hours notice prior to the lesson start time of your lesson to change or cancel the booking or you will be charged a fee before we rebook you for another lesson.

Lesson Vouchers

Lesson vouchers are valid for 1 year from date of purchase. Please contact us prior to the expiry date if you wish to extend the expiry date. Lesson vouchers are not refundable.

Download Sample Return Form