Terms

Terms And Conditions
By using this website and purchasing products from Ricky Rush Kitesurfing you and/or the purchaser (“The Customer”), agree to the following terms and conditions:


Shipping

Delivery is usually achieved within 5-10 business days.

We keep all shipping costs to a minimum. In addition to the Shipping Fees some items also incur a Handling Fee. This Handling Fee covers the packaging and shipping costs for parcels that are outside the courier’s specified dimensions.

Rural Deliveries are charged an extra fee.

Ricky Rush Kitesurfing reserves the right to change the shipping cost of any item at any time. If the cost to send an item is substantially more than is shown on this website, Ricky Rush Kitesurfing will charge the difference in shipping costs to the customer.

We take care to sufficiently package all orders. Should the goods be damaged upon delivery, please contact us immediately so that we may follow up with the courier. We shall not be liable for failure to deliver on a timely basis due to causes beyond our control.

If Ricky Rush Kitesurfing makes a mistake in addressing then we’ll cover any costs for re-delivery, replacement or refunding of the product. If the Customer is found to have given an incorrect or insufficient address, then Ricky Rush Kitesurfing will not refund or resend the product and all responsibility for correcting delivery will be borne by the Customer.



Ordering and Paying

We have three payment options for you to choose from:
1. Direct Credit into our bank account
2. Credit Card (PayPal)
3. Direct Debit


Ricky Rush Kitesurfing has the right to refuse the sale or supply of any product where we deem appropriate. Every effort will be made to supply you with your order, however, we do not accept liability should we decline an order or fail to supply due to unforeseen circumstances.

Any purchase of a product that is out of stock will not be considered valid and we will contact the customer to inform that the sale will not go ahead, however we will happily discuss with the customer further options to purchase a similar product.

Cleared payment is required prior to us shipping orders.

All Credit Card transactions take place in a fully secure shopping cart environment. We do not keep any credit card details on file.

Ricky Rush Kitesurfing gives its customers the option to pay using internet banking and direct crediting the money into our bank account. If the Customer credits money to an incorrect bank account number, and the correct number was provided to the Customer, then Ricky Rush Kitesurfing will not accept any responsibility for correcting payment and the goods will not be dispatched.

Back Orders – If there is any unexpected delay of the product, you will be notified by email. An estimated date of departure will be given and you will have the right to cancel your order.


Using this Site:

While we make all efforts to check pricing and product availability and make all efforts to eliminate other errors, inadvertent errors do occur from time to time and Ricky Rush Kitesurfing reserves the right to decline orders arising from such errors. We thank you for your understanding in such matters.


We reserve the right to make any changes to our website at any time. This includes all content, policies and terms and conditions.

By using this website and the information this website contains you assume full responsibility of any outcome, including responsibility for all costs associated with servicing or repairs of any equipment you use in connection with your use of this web site. By using this website you accept all changes that may have been made to any part of the site and agree that this is reasonable notice for these changes. As there may have been changes made since you last visited this site we suggest that you do review the site, terms and conditions.


Returns Guarantee

You can buy online with confidence through Ricky Rush Kitesurfing. We offer our Customers a 14-day Returns Guarantee from the date of purchase. If for any reason you are not happy with your purchase then please follow procedures listed below and we will organise your prompt replacement, refund or credit:

1. Contact us to let us know that you would like to return an item. Returns options include exchange, refund or credit. Email store@rickyrush-kitesurfing.com.

2. Repack the item. It is our policy that only items that are in the same condition as when we shipped the item will be accepted under our Returns Guarantee.

3. You need to send back your receipt as proof of purchase. Please ensure that the name, address, email address and phone number of the Customer are recorded. Take a copy for your records.

4. Return the package using your choice of courier to:

Ricky Rush Kitesurfing Ltd
500 Point Chevalier Rd
Point Chevalier
1022
Auckland

Please note that shipping costs will not be refunded.



In accordance with the Consumer Guarantees Act 1993 any goods that are faulty or not of good quality, the customer has the right to a repair, replacement or refund.


Returns Options

Options available when returning products are:

Exchange – If you find that a product that you’ve received is unsatisfactory then we will gladly exchange it for another item of the same purchased value. Proof of purchase is required but may be waived if we believe that we have sold the product.

Refund – Our 14-day Returns Guarantee refund on purchase means you can buy online with confidence. Refunds will be paid out in the same tender that was received. In order to receive a refund you must have a proof of purchase.

Credit – You are welcome to receive your refund in terms of a shop credit. These will be issued in the form of Gift Vouchers. Credit is subject to normal terms and conditions of Gift Vouchers.


Ricky Rush Kitesurfing Gift Vouchers

Ricky Rush Kitesurfing Gift Vouchers can be used to purchase anything from our online store.

Vouchers cannot be exchanged for cash.

Check the expiry date on your voucher.